Uptimised helps you achieve the best online service, by starting at the front of your company: your website and/ or your app.
By uptimising your main digital channels to empower your customers with seamless access to information and self-service.
So they can independently resolve issues without human assistance.
You receive more questions from customers than you can handle. You have heard about AI and chatbots but don’t know where to start. You don’t understand why customers are contacting you about stuff that is crisp and clear on the website. You think… Right?
Does this sound familiar? Don’t worry, I’ve got you. Uptimised is there to help companies level up their online customer service. Whether it is FAQs, content creation, chatbots, livechat, whatsapp, or any other channel – I know how to help you set up the best online experience.
So you can do what you are good at – sell that product or service you are passionate about.
Online customer service – consider it done.
I am Anne-Marie and I am passionate about customer service. Delivering the best customer service out there. Because your customers deserve the best.
I have managed several customer service departments in large Dutch companies. My main focus is increasing customer satisfaction while at the same time reducing contacts. Because customers actually don’t want to call your customer service. They want to have a product that works or want to fix the problem themselves.
And that’s my specialty – creating the best customer service where customers do not have to contact you. Simply, because they can do it themselves: via your company app. Or they find the answer to their question online on your website, your FAQs or chatbot.
I love connecting the dots between your digital presence and your employees that handle all customer questions. To create happy customers, happy employees and ultimately, a happy you.
