I love customer service.
For most companies it is a cost center.
I consider it the most valuable center in a company.
Uptimised
Passionate about customer service
Customer service sits on an immense amount of valuable customer data, preferences, and feedback. Basically, customer service has all the information where the company is doing well and where things can do better.
Customer service is one of the few parts in a company where employees actually have contact with customers. During these moments, employees have the power to make or break a relationship.
Customer service also receives a lot of contacts which are unnecessary and unwanted. Waste contacts do not add value to your company and only cost money.
That's were uptimised comes in!
I analyse data, customer feedback and review your customer service pages. I help you fix broken processes and I set up your online customer experience. So you can focus on your products or services.
Take your online service to the next level
Services
What I can help you with
Customer Satisfaction
I increase your customer satisfaction by fixing broken processes and implementing top of the notch online service
Digital service strategy
Unsure how to improve your online customer care? I deliver a feasible and actionable strategy to take your customer service to the next level
Chatbot implementation
Feeling FOMO when hearing LLM, AI and chatbots? I help you decide if and how to implement a chatbot, specific to your company and your needs
Waste contact reduction
You want to keep the contacts where you can add value and prevent the waste contacts from coming in. I help you achieve a waste contact reduction of up to 50%
Online customer service
Can your customer service webpage use a revamp? But you don't know where to start or what to change? I set up your Help section with FAQs, content and/ or chatbots.
Process improvement
If all processes run smoothly customers do not need to contact you. I help you discover the gaps in expectation vs delivery in customer journeys. And, improve the processes that are not up to par
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0
%
INCREASE IN CUSTOMER SATISFACTION
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0
%
WASTE CONTACT REDUCTION
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YEARS OF EXPERIENCE
Contact me
Send me a message
Or schedule a session
1 to 1 consultation
In this 20 minute session we discuss your struggles and get to know each other. What is your business, what are your needs and what can I help you with. Free of charge. Schedule a call today.
Book your session todayGet in touch
Let me improve your customer service!
+ 31 6 8 111 7997
anne-marie@uptimised.nl